Raise a support ticket in REV

We are continuously working to provide you with a flawless experience. We are also well aware that despite our best efforts there is chance that you might come across an issue where you need our help to resolve it. It is really simple to raise a support ticket. Just follow these steps.

 

  1. Log into your REV account and click on the ‘show help topics’ icon in the shape of a question mark next to the user settings icon in REV.

  1. This opens the support articles related to the REV screen you are currently on. For e.g. if you click on the support icon while in the search screen, you will see support articles related to the REV’s search functionality. These articles contain answers to most frequently asked questions from our users. In most cases users find the answer to their queries in these articles.

  1. However, if you are unable to find a solution to your issue in these user support documents you can go ahead and raise a support ticket by scrolling down and clicking on the ‘message us’ icon.

 

  1. This opens the raise new ticket form. You can describe your issue here and click on the submit button.

 

Link for Support Page Home https://scanrev.freshdesk.com/

Link to raise a new ticket  https://helpdesk.scanrev.com/support/tickets/new


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